Lessons from a Firestorm
We talk about using friction to light a fire and create heat, which [...]
Love Your Early Complainers
When I worked at Xerox in the early 1990s, a great decade for [...]
When All The Friction In the World Doesn’t Help
We talk about raising the level of friction to drive innovation, but there [...]
Blisters are Useful
On one of my runs, my foot developed a blister. In my younger [...]
A Loss is a Terrible Thing to Waste
No one wants to lose. We all want to be winners—in sports, in [...]
Beware the Mud
The car was spinning its wheels and not getting anywhere. It is Spring [...]
Using Friction to Improve Your Marketing
Friction in the natural world is the resistance that occurs when one surface [...]