On one of my runs, my foot developed a blister.

In my younger years I ignored these inconveniences and just ran through them.  I won’t describe the messy results of this technique.

However, now I have been running long distances for many years.  I have learned to pay attention to these friction points. For me, they don’t just happen. It means something is a bit off and adjustments need to be made.

Those adjustments usually come back to better stretching and improved form. This of course results in better performance and more fun.

I have been running a process in a large organization where some “blisters” are appearing. These blisters are in the form of some angry customers and some upset team members.

There are many customers.  It is a large organization. Some people thought these blisters were too few to even mention.  They said we should just “run through it.”

However, to my team these blisters indicated something wrong with our process “form.”   We engaged the angry few, not to appease them, but to learn.  And learn we did.  We found that were on the right path because we absolutely had their attention. We also learned the critical small things we needed to change to improve performance.

Do not ignore the blisters that result from friction points.

Treat them as packets full of data that will be a delight for you to unpack, learn, and take your ideas to new levels.